Milford Track Transport is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, store, and protect your information when you interact with us, including when making a booking or visiting our website.

We manage personal information in accordance with the New Zealand Privacy Act 2020.

What information we collect

We may collect personal information that is necessary to provide our services and manage your booking. This may include:

• Name and contact details (such as email address and phone number)
• Booking information, including travel dates and passenger details
• Payment information required to process your booking
• Communications with our reservations team
• Information collected through our website, such as browsing behaviour and device information

We only collect information that is relevant to providing our services and supporting your travel arrangements.

How we collect information

We collect personal information when you:

• Make a booking through our website or reservations team
• Contact us by phone, email, or online form
• Subscribe to communications or request information
• Use our website

We may also collect limited technical information automatically through cookies and website analytics tools.

How we use your information

We use personal information to:

• Process and manage bookings
• Provide transport services
• Communicate important travel information
• Respond to enquiries and provide customer support
• Improve our services and website experience
• Meet legal and regulatory requirements

We may also use your contact details to send operational communications related to your booking, such as confirmations, updates, or important travel information.

Sharing your information

We only share personal information when it is necessary to deliver our services or meet legal obligations.

This may include sharing information with:

• Service providers who support our operations, such as payment processors and booking systems
• Transport and operational partners where required to deliver your service
• Government agencies or authorities where required by law

We do not sell or rent your personal information to third parties.

Payment information

Payments are processed through secure payment systems operated by trusted third-party providers. We do not store full credit card details on our systems. All transactions are handled using secure technology designed to protect your financial information.

Cookies and website analytics

Our website uses cookies and similar technologies to improve performance and understand how visitors use the site.

Cookies may be used to:

• Remember your preferences
• Analyse website traffic and usage
• Support marketing and advertising activities

You can choose to disable cookies through your browser settings, although this may affect how the website functions.

Storage and security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.

Information is stored securely using systems and processes designed to safeguard your data. Access to personal information is limited to authorised staff and service providers who require it to perform their duties.

We retain personal information only for as long as necessary to provide services, meet legal obligations, and support business operations.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate.

To make a request, please contact us using the details below.

We will respond to requests in accordance with the requirements of the New Zealand Privacy Act 2020.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

The most current version will always be available on our website

Any queries about this privacy notice should be directed to:

Brian McAtamney

Chief Information Officer

PO Box 956

Queenstown

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